At Sellers Umbrella Retail, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, please contact us so that we can help resolve the issue.
This policy does not limit or exclude any rights you may have under applicable UK consumer law.
1. Your Consumer Rights
If you are purchasing as a consumer, you may have legal rights relating to the quality, description, fitness, and conformity of products purchased from us.
Nothing in this Returns & Refund Policy is intended to remove or reduce rights that cannot legally be excluded.
2. Change-of-Mind Returns
For many online purchases, UK consumer law provides a cancellation period during which eligible customers may cancel their order without giving a specific reason.
Where applicable, you may notify us of your decision to cancel within 14 days of receiving your goods. You may then have a further 14 days to return the goods.
Some products may be excluded from cancellation rights where permitted by law, including certain personalised, sealed, or hygiene-sensitive products where the relevant conditions apply.
3. Condition of Returned Products
Where you are exercising a cancellation right, products should be returned within the applicable timeframe and, where reasonably possible, in suitable condition and packaging.
You may be responsible for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.
4. Faulty, Damaged, or Incorrect Products
If you receive an item that is faulty, damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- Your name
- A description of the issue
- Photographs or other relevant information where appropriate
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
5. Refunds
Once a return or cancellation has been accepted, refunds will normally be made using the original payment method unless another method has been agreed.
Where required by applicable law, refunds will be made within the relevant legal timeframe.
Depending on the circumstances, original standard delivery charges may also be refundable where required by law.
6. Return Shipping
Where you are exercising a change-of-mind cancellation right, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.
Where an item is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will deal with the return and associated costs in accordance with your legal rights.
7. How to Request a Return
To request a return or refund, contact:
Sellers Umbrella Retail
Office 17926 High Street North
London, England, E6 2JA
United Kingdom
Email: cs@sellersumbrellaretail.com
Phone: +44 77 822 59536
Please include your order number and explain the reason for your request.
8. Contact Us
If you have questions regarding returns, refunds, or cancellations, please contact our customer service team using the details above.
We reserve the right to update this policy when necessary, while continuing to comply with applicable UK consumer protection laws.