At Sellers Umbrella Retail, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.
1. Information We Collect
When you use our website, create an account, place an order, contact us, or subscribe to our communications, we may collect information including:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Information you provide when contacting our customer service team
- Technical information such as IP address, browser type, device information, and website usage data
We only collect information that is reasonably necessary to provide our services and operate our website.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Process payments and refunds
- Provide customer support
- Respond to enquiries
- Manage your account
- Improve our website, products, and services
- Detect and prevent fraud or misuse
- Send marketing communications where you have provided appropriate consent
- Meet our legal and regulatory obligations
3. Payment Information
Payments may be processed through third-party payment providers. We do not normally store complete payment card details on our own systems. Payment providers process your payment information according to their own privacy policies and security procedures.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your browsing experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
5. Sharing Your Information
We may share necessary information with trusted third-party service providers where required to operate our business. This may include payment processors, delivery and courier companies, website hosting providers, technology providers, analytics services, and professional advisers.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory requirements.
8. Your Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or a copy of your information.
You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
To exercise your rights or ask questions about your personal information, please contact us.
9. Contact Us
Sellers Umbrella Retail
Office 17926 High Street North
London, England, E6 2JA
United Kingdom
Email: cs@sellersumbrellaretail.com
Phone: +44 77 822 59536
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.