Last Updated: 15 August 2026
At Sellers Umbrella Retail, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, dispatched, and delivered.
1. Order Processing
Orders are normally processed after successful payment has been received.
We aim to process orders promptly; however, processing times may vary depending on product availability, order volume, weekends, public holidays, or circumstances outside our reasonable control.
If there is a significant delay in processing your order, we will endeavour to contact you using the details provided when placing your order.
2. Delivery
Orders are delivered to the address provided during checkout. Please ensure that your delivery information is accurate and complete.
Delivery times may vary depending on your location, delivery service, product availability, and other circumstances.
Any estimated delivery timeframe shown on our website is an estimate and is not necessarily a guaranteed delivery date unless specifically stated otherwise.
3. Delivery Charges
Applicable delivery charges will be displayed during checkout before you complete your purchase.
Delivery charges may vary depending on the order, destination, delivery method, or promotional offers.
4. Delivery Delays
Although we work with delivery providers to ensure orders reach customers promptly, delays can occasionally occur due to circumstances such as adverse weather, transportation problems, high seasonal demand, strikes, or other events outside our reasonable control.
If your order is delayed, please contact our customer service team and we will assist you where possible.
5. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible. Additional delivery charges may apply where a new delivery attempt is required, subject to applicable consumer rights.
6. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product where appropriate. We will investigate the issue and advise you of the next steps.
7. Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: cs@sellersumbrellaretail.com
Phone: +44 77 822 59536
We will work with the relevant delivery provider to investigate the delivery status.
8. Contact Information
Sellers Umbrella Retail
Office 17926 High Street North
London, England, E6 2JA
United Kingdom
Email: cs@sellersumbrellaretail.com
Phone: +44 77 822 59536
We reserve the right to update this Shipping Policy when necessary. Any updates will be published on this page.